Information Technology Support Associate

Location: El Paso, Texas, USA; onsite

Employment type: Full-time

Company

Global supply chain management company operating unified information systems across more than 300 locations worldwide.

What you will do

• Provide first-level technical support for hardware, software, operating systems, enterprise applications, peripherals, and network issues.
• Manage branch hardware inventory, ordering, setup, end-of-life replacement, and retirement.
• Assist with system updates, patching, basic configuration, data backup, storage, and security under supervision.
• Document incidents and technical solutions, maintain knowledge-base content, and escalate complex issues with detailed context.
• Develop and support solutions with operational teams to improve automation, productivity, and process efficiency.
• Support IT procurement, warranty claims, repairs, audits, and vendor interactions.

Requirements

• Experience with Windows 11, PC troubleshooting, and preferably building PCs.
• Knowledge of PowerShell, networking, TCP/IP, cybersecurity, and cabling.
• Experience with Microsoft Office, Exchange, and SharePoint.
• Effective problem-solving, prioritization, multitasking, and communication skills.
• Strong customer service and interpersonal skills with an inquisitive, exploratory mindset.
• Ability to follow IT policies, security protocols, compliance requirements, and ticketing procedures.

Nice to have

• CompTIA, Cisco, Microsoft, VMware, or Linux certifications.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.