Senior IT Support Engineer

Location: Fully remote anywhere in the United States; listed location: Brooklyn, New York

Company

hirify.global is a managed service provider delivering technical support and IT operations for clients since 2016.

What you will do

• Provide advanced technical support for systems, software, hardware, and Windows environments.
• Diagnose issues, identify root causes, and guide customers through effective problem-solving.
• Document and update internal knowledge bases, standard operating procedures, and wikis.
• Advocate for customer satisfaction and report significant or recurring issues.
• Train incoming staff and participate in the after-hours escalation on-call rotation.

Requirements

• At least 5 years of experience supporting and engineering Windows on-premise and cloud environments.
• Proven experience as a senior technical engineer, preferably in a managed service provider environment.
• Advanced skills managing Active Directory domain environments.
• Proficiency in on-premise and cloud-based networking.
• Current Microsoft, Azure, cloud computing, or CCNA certification, or equivalent experience.
• Excellent communication, attention to detail, and advanced problem-solving skills.

Culture & Benefits

• Collaborative culture where employees are encouraged to contribute ideas.
• Regular collaborative meetings and weekly team-led training.
• Access to modern tools and useful internal documentation.
• Remote work within the United States.