Product Support Engineer II (Medical Devices)

Location: Coventry, UK; full-time on-site role. Several trips to the US are required during onboarding and training.

Company

hirify.global develops and supports medical device systems and related services.

What you will do

• Provide timely technical support to customers and field service staff through hotline calls and escalations.
• Install, operate, maintain, modify, upgrade, troubleshoot, and repair medical device systems in an assigned territory.
• Analyze equipment failures, identify root causes, and recommend corrective actions.
• Coordinate field service activities, metrics, reports, parts, tools, returns, orders, and related financial administration.
• Maintain service manuals, technical bulletins, training records, and customer registration and training documentation.
• Train Customer Support staff, Field Service Engineers, and customers on equipment operation, maintenance, and inspection procedures.

Requirements

• Associate's degree.
• At least 3 years of technical field experience with a proven record of customer satisfaction.
• Experience with medical equipment.
• Availability to provide after-hours support when needed.
• Willingness to travel to the US during onboarding and training.
• Experience using Oracle and Salesforce applications is required as part of the business processes.

Culture & Benefits

• Diverse and dynamic work environment.
• Challenging and rewarding career opportunities.
• Collaboration with Customer Support, Field Service, account management, sales, and other business units.
• Participation in continual process improvement and technical update initiatives.