Field Service Engineer (Inside the M25) (Medical Technology)

Location: Newbury, Berkshire, with frequent and regular travel within the assigned UK/Ireland region and occasional travel to other locations in the UK, Ireland, and Europe. The role includes lone-working and participation in 24-hour on-call support where required.

Company

hirify.global develops and supplies healthcare products and medical technologies focused on improving healthcare delivery and sustaining lives.

What you will do

• Install, service, repair, and maintain hirify.global and Hillrom products in the assigned geographical area.
• Provide technical support to customers and patients, document service activity, and close work orders accurately within the same day.
• Maintain and document assigned calibration equipment and comply with service, quality, and environmental health and safety procedures.
• Build customer and stakeholder relationships while identifying opportunities for product and service growth.
• Act as a subject matter expert by coordinating technical updates, supporting customers and engineers, and escalating product issues.
• Provide technical input for contracts and tender submissions and represent UKI interests in the wider technical community.

Requirements

• Relevant engineering qualification at degree, HNC, HND, or equivalent level, such as medical technology, electronic, or mechanical engineering.
• Approximately five years of proven practical experience in the relevant technical or engineering discipline, with experience measured against KPIs.
• Strong technical problem-solving, communication, organisation, prioritisation, administration, and attention-to-detail skills.
• Experience meeting business-critical deadlines, maintaining continuous professional development, and managing customer relationships.
• Knowledge of connectivity, network integration, wireless protocols, mobile network technologies, software support, and cybersecurity standards is advantageous.
• Full UK/Ireland driving licence required.

Nice to have

• Basic commercial awareness.
• Good knowledge of Microsoft Office, including Outlook and Excel.

Culture & Benefits

• Work within a culture focused on courage, trust, collaboration, ownership, and accountability.
• Support customers and patients through healthcare technology service operations.
• Participate in relevant product training and professional development.
• Opportunity to provide technical expertise across UKI, EMEA, and global technical communities.