Commercial Account Manager - Small Business

Location: Remote within the United States; preference for candidates in the Eastern Standard Time Zone.

Salary: $33.33–$38.46 per hour, excluding bonuses and benefits.

Company

EPIC Insurance Brokers & Consultants is a growing property and casualty insurance brokerage founded in 2007, headquartered in San Francisco, with more than 3,000 employees and over 60 offices across the United States.

What you will do

• Process applications, policies, endorsements, binders, certificates, audits, billing, and other account-servicing documents.
• Advise small business clients on coverage, exclusions, policy changes, and insurance needs.
• Manage renewals by reviewing exposure data, comparing markets, obtaining quotes, and preparing proposals and accurate binders.
• Determine coverage and marketing strategies with the Sales Team and negotiate premiums and commissions with underwriters and wholesalers.
• Support Producers and Account Executives with presentations, proposals, prospect meetings, and referrals to other EPIC departments.
• Maintain accurate client records, workflow documentation, invoicing, and timely responses while meeting agency quality standards.

Requirements

• Must be based in the United States.
• At least two years of experience with a mid-size brokerage or insurance carrier.
• Working knowledge of Property & Casualty lines, insurance coverages, rating procedures, and agency management systems.
• Property & Casualty license required; valid driver’s license also required.
• High school diploma or GED required; college degree preferred.
• Strong interpersonal, analytical, organizational, multitasking, and Microsoft Office skills.

Culture & Benefits

• Remote work arrangement within the United States and a collaboration-focused 50/50 culture supporting Producers and service teams.
• Paid time off, paid holidays, early-close days, and parental, pregnancy, bonding, and donor leave options.
• Professional development through mentorship, tuition reimbursement, and leadership development programs.
• Benefits include 401(k) matching, medical, dental, vision, wellness, employee assistance, pet insurance, and identity theft protection.
• Employee recognition programs, referral bonuses, employee resource groups, and charitable initiatives.