Account Manager I, Employee Health & Benefits (Insurance)

TL;DR

Account Manager I, Employee Health & Benefits (Insurance): Managing client relationships and serving as the primary resource for service, billing, and claims issues with an accent on client advocacy and carrier coordination. Focus on monitoring renewals, analyzing coverage needs, and implementing health and benefit solutions for organizational clients.

Location: Hybrid (North America)

Salary: $49,000 – $91,300

Company

Global professional services firm providing business insurance, employee health and benefits, and retirement solutions.

What you will do

• Act as the primary client-facing hub for service questions, handling administration, billing, and claims troubleshooting.
• Maintain and update policies, log client meetings, and manage follow-up tasks using the client management system.
• Collaborate with Producers and Marketing Account Executives to monitor renewals and analyze coverage needs.
• Prepare and deliver required forms, marketing materials, and renewal recommendations to clients.
• Coordinate and lead teammate meetings to execute successful implementation of benefit plans.

Requirements

• Bachelor’s degree or equivalent education and training.
• Minimum two years of relevant insurance industry experience.
• Strong client relations and communication skills with a service-oriented approach.
• Proficiency in Microsoft Office Suite.
• Must be based in North America to support regional office operations.

Nice to have

• Advanced degree.
• Life & Health License or the ability to obtain it within 90 days.
• Experience with Requests for Proposal (RFPs).

Culture & Benefits

• Hybrid work arrangement.
• Generous time off, including personal and volunteering days.
• Tuition reimbursement and professional development opportunities.
• Comprehensive total rewards package including 401K, health and welfare benefits, and stock purchase opportunities.
• Charitable contribution matching programs.