PICC Virtual Repair Technician (VRT)

Location: Fully remote within the United States; the posting header also lists Lancaster, Pennsylvania, and Hybrid.

Pay: $25 per hour plus potential monthly incentive

Company

Home remodeling company providing protection, improvement, and transformation solutions for homeowners.

What you will do

• Contact customers and own warranty or service claims from initial assignment through final resolution.
• Review claim records, installation information, photos, videos, and service history to diagnose concerns.
• Use phone calls, FaceTime, video conferencing, and other remote tools to troubleshoot and resolve issues.
• Educate customers on product operation, maintenance, and corrective actions that do not require an in-home visit.
• Determine when field service is required and coordinate appointments with warranty and scheduling teams.
• Document findings, resolutions, recurring issues, and next actions while supporting improvements to claim cycle times and customer satisfaction.

Requirements

• Strong troubleshooting, problem-solving, organizational, and time management skills.
• Excellent verbal communication and customer service abilities.
• Ability to explain technical concepts clearly and remain professional during escalated customer concerns.
• Experience reviewing photos, videos, and other visual evidence to diagnose issues.
• Ability to manage multiple claims while maintaining ownership and accountability.
• Basic computer skills, Excel experience, and ability to research online solutions for warranty claims.

Culture & Benefits

• First-shift schedule.
• Health, vision, dental, and life insurance.
• 401(k) with company match.
• Paid training, PTO, floating holiday, and paid time off on your birthday.
• Employee-focused environment supporting professional development and long-term career growth.