Technical Support Representative (ISP)

Location: Remote, with required availability for PST, US West Coast, and Texas hours

Company

hirify.global provides outsourced staffing and support services, matching contractors with client companies.

What you will do

• Provide technical and customer support for residential, commercial, and government ISP accounts.
• Respond to customer inquiries through phone, email, and ticketing systems.
• Troubleshoot internet connectivity and service-related issues.
• Provide after-hours, weekend, and weekday overflow coverage.
• Escalate technical issues and coordinate with internal teams.
• Maintain established service standards, KPIs, and performance metrics.

Requirements

• Experience in customer service, technical support, help desk, or an ISP environment.
• Experience supporting internet, telecommunications, or technology services is highly preferred.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work US time zones, particularly West Coast and Texas hours.
• Stable, quiet home office with high-speed internet and backup power.
• Proficiency with Google Meet, Zoom, and ticketing systems.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor engagement.
• Health insurance coverage for eligible locations.
• Full-time schedule of 40 work hours per week, Monday through Friday, 8:00 AM–5:00 PM PST, with a one-hour unpaid break.
• Application includes assessment questions, a technical check, and a voice recording.