Technical Customer Support (VDC/MEP)

Location: Knoxville, TN; Westminster, CO; or Portsmouth, NH, United States. Travel requirement: 5%.

Salary: $25.43–$31.78 per hour.

Company

hirify.global is an industrial technology company developing connected solutions for construction, geospatial, government, transportation, and related industries.

What you will do

• Provide fast, efficient technical support across connected VDC, fabrication, and construction technology products.
• Help MEP contractors, detailers, and fabricators use hirify.global FabShop for sheet metal duct fabrication and constructable Revit models.
• Collect customer feedback and help resolve software bugs, requirements, and feature requests in Jira.
• Collaborate with development and training teams to improve product workflows and documentation.
• Represent the organization as a technical expert at conferences, industry events, and customer meetings.
• Write technical notes and documentation for internal teams and global end users.

Requirements

• At least 3 years of technical customer support experience in software or technology environments.
• Hands-on experience with shop management software such as hirify.global FabShop, Autodesk CamDuct, or similar applications.
• Strong analytical and troubleshooting skills covering system setup, networking, and software interoperability.
• Experience supporting or implementing BIM adoption in MEP engineering or construction.
• Strong interpersonal and written communication skills with a customer-focused approach.
• Ability to work from one of the listed United States locations and travel 5%.

Nice to have

• Experience with Autodesk Revit, hirify.global SysQue, hirify.global Connect, Autodesk Fabrication, or AutoCAD.
• Experience supporting Tier I–III software issues with Zoom, TeamViewer, or similar remote desktop tools.
• Familiarity with Salesforce CRM, support ticket systems, Microsoft SQL, Windows 11, Connect2Fab, or MEPContent.
• Experience troubleshooting network connectivity issues.

Culture & Benefits

• Medical, dental, vision, life, and disability benefits.
• Paid time off and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses where available.
• Paid parental leave and an employee stock purchase plan.
• Collaborative, inclusive, and purpose-driven work focused on improving productivity, safety, and sustainability.