Critical Operations Manager (Data Center)

Location: Santa Teresa, New Mexico, United States; onsite, full-time. Must be eligible to work in the United States. Domestic travel of up to 20% and on-call availability are required.

Compensation: $161,500–$179,100 per year.

Company

Digital infrastructure provider building, owning, and operating wholesale, colocation, and cloud data centers for hyperscale and enterprise customers.

What you will do

• Lead all operational aspects and uptime of a local data center campus, including electrical, mechanical, fire life safety, base building, and monitoring systems.
• Manage and develop the site operations team of 4–12 direct reports, including training plans, mentoring, team meetings, and performance management.
• Execute preventive and predictive maintenance programs, respond to abnormal conditions, and manage systems to prevent unplanned customer-impacting outages.
• Develop and manage site-level CAPEX and OPEX budgets, forecasts, vendor relationships, service contracts, procurement, billing, and project execution.
• Create technical procedures for maintenance events, emergencies, and site changes; coordinate construction and commissioning without disrupting critical operations.
• Lead incident reporting, root cause analysis, audits, compliance activities, customer liaison work, and site efficiency initiatives.

Requirements

• 3–5 years of experience in data center or other mission-critical operations, plus 2–3 years managing facility preventive maintenance programs.
• 2–3 years of vendor and project management experience and knowledge of hyperscale, enterprise, colocation, and telecommunications environments.
• Working knowledge of data center electrical and mechanical systems, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
• Working knowledge of NFPA 70E, NFPA 72, NFPA 25, fire life safety compliance, building codes, data center trending, and site monitoring systems.
• High school diploma or equivalent, proficiency with Microsoft Office and database software, and the ability to work effectively under stress with shifting priorities.
• Must be eligible to work in the United States and pass a comprehensive background and drug screening. Must be willing to work evenings, weekends, holidays, and on-call shifts, and lift up to 25 pounds.

Culture & Benefits

• Medical, dental, vision, life insurance, paid time off, paid leave programs, and a 401(k) program.
• Flexible spending accounts and a cell phone subsidy.
• Peer-to-peer recognition and rewards programs.
• Employee events including game nights, happy hours, and barbecues.