Product Support Engineer I (Medical Devices)

Location: Remote in the United States, Utah

Salary: $21.15–$35.95 per hour

Company

hirify.global provides a medical-device product support environment focused on customer service, technical operations, and regulatory quality.

What you will do

• Provide frontline technical and operational support to customers, Product Support, and field staff.
• Answer, document, troubleshoot, and escalate hotline cases using established scripts and escalation paths.
• Assist with device operation questions, basic maintenance, service activities, part replacement, ordering, and returns.
• Document cases and manage parts using Oracle, Salesforce, and other required business systems.
• Participate in scheduled Level I hotline coverage and rotational after-hours support.
• Attend clinical and product training and shadow senior engineers during installations, preventive maintenance, and repairs.

Requirements

• 1–2 years of technical, customer support, or field service experience.
• Experience in a technical or operational customer support environment.
• Ability to follow structured troubleshooting and escalation procedures.
• Strong documentation accuracy, regulatory compliance, and professional customer communication skills.
• Associate’s degree in a technical, engineering, or related field; relevant technical experience may substitute under the stated equivalency policy.
• Willingness to travel for training and field shadowing and participate in an after-hours on-call rotation.

Nice to have

• Medical-device experience.
• Service or device-repair engineering experience in hospitals, blood banks, or plasma centers.
• Bilingual Spanish proficiency.
• Call-center experience.

Culture & Benefits

• Employee compensation may include a discretionary annual bonus and potential participation in a long-term incentive plan.
• Benefits include a 401(k) with up to a 6% employer match and an employee stock purchase plan.
• Hourly employees accrue three to five weeks of vacation annually based on tenure and up to 64 hours of paid sick time annually.
• Additional benefits may include paid or floating holidays, parental leave, disability insurance, tuition reimbursement, and health and welfare benefits.
• Travel is required for clinical and product training when applicable.