Technical Services Engineer (Medical Devices)

Location: St. Leonards, Australia; hybrid role covering field service and depot repairs. Travel across Australia and New Zealand is required, including travel at short notice and local on-site service support.

Company

hirify.global develops medical devices, software, and related services for emergency medical services, hospitals, and healthcare providers, with a focus on cardiopulmonary and respiratory care.

What you will do

• Repair, commission, and perform preventive maintenance on hirify.global devices, coordinating service activities when required.
• Complete repair logs, preventive maintenance records, service reports, and product return register updates accurately and on time.
• Plan preventive maintenance schedules with the service administration team and coordinate third-party service providers to achieve on-time completion.
• Manage customer and distributor relationships, resolve technical concerns, and support customer satisfaction and service revenue targets.
• Conduct customer training and educational workshops on the safe and effective use and maintenance of ZOLL products.
• Maintain spare-parts inventory, organize loan units, support compliance, and lead service process improvement initiatives.

Requirements

• Bachelor’s degree in biomedical engineering, electronics, or a related technical discipline, or equivalent experience.
• At least 5 years of experience in technical service or support within the medical device industry, including at least 2 years in a supervisory or leadership capacity.
• Experience maintaining and supporting complex medical devices; experience with defibrillators, monitors, or similar life-saving equipment is highly desirable.
• Strong troubleshooting, diagnostic, problem-solving, communication, leadership, and people-management skills.
• Knowledge of health and safety regulations, strong organizational skills, and proficiency in Microsoft Office and inventory management systems.
• Availability for on-call support and willingness to travel across Australia and New Zealand for on-site service work.

Culture & Benefits

• Collaborative, customer-focused environment centered on quality, innovation, and operational excellence.
• Opportunity to contribute to technologies designed to improve patient outcomes and help save lives.
• Role combines field service, depot repairs, customer engagement, technical training, and continuous improvement.
• Work includes independent responsibility, stakeholder collaboration, and diverse technical service activities.