Senior Collections Analyst

Location: Burlington, Canada; hybrid with in-person work at an assigned hirify.global office at least two days per week

Salary: $62,000–$81,000 annually

Company

hirify.global provides credit information and technology products while supporting professional development, collaboration, and work-life flexibility.

What you will do

• Communicate with high-volume customers and offices to collect overdue receivables within contractual terms.
• Contact clients, coordinate collection plans, and conduct and document scheduled collection calls.
• Research and resolve invoice disputes with external clients and internal departments.
• Coordinate collection efforts with the sales team and build relationships across the organization.
• Identify process improvement opportunities and analyze data to resolve complex collections problems.
• Coach less experienced team members and assist with training new collection analysts.

Requirements

• At least 5 years of experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts.
• Fluency in English and French, both written and oral.
• Proficiency in Microsoft Excel; experience with PeopleSoft is preferred.
• Strong verbal and written communication, customer focus, attention to detail, and documentation skills.
• Ability to manage conflicting priorities, meet strict deadlines, work independently, and adapt to changing policies, procedures, and technology.
• Ability to recover aging invoices using advanced processes, procedures, and systems.

Culture & Benefits

• Work-life flexibility and resources supporting professional and personal development.
• Global collaboration with colleagues across the organization.
• Accommodation is available for applicants with disabilities in accordance with applicable laws.