Support Specialist (Healthcare)

TL;DR

Support Specialist (Healthcare): Providing first-line and second-line technical support for healthcare professionals using BI and orchestration tools with an accent on ticket management and client optimization. Focus on resolving complex technical incidents, managing Zendesk workflows, and guiding users through product features.

Location: On-site in Montréal or Québec City, Canada (in-office presence required)

Company

A leading Canadian healthcare orchestration and billing company specializing in Healthcare BI and advanced analytics.

What you will do

• Provide professional first-line technical support for healthcare organizations and physicians.
• Independently manage Level 1 and Level 2 support tickets via Zendesk.
• Analyze complex technical issues and collaborate with internal teams for resolution.
• Perform configuration tasks within client environments.
• Guide clients on optimizing the use of product features and solutions.
• Assist with client deployments and offer ongoing technical guidance.

Requirements

• Full proficiency in English and French (spoken, written, and read) is required.
• Relevant experience in technical support or ticket management.
• Strong technical or IT foundations with a high capacity for learning.
• Ability to simplify and explain technical concepts to non-technical users.
• Must be able to obtain government security clearance and pass a background check.
• Must be able to work on-site in Montréal or Québec City.

Culture & Benefits

• 4 to 6 weeks of paid annual vacation.
• 5 paid personal days per year.
• Group RRSP / DPSP plan with employer contribution.
• Comprehensive group insurance plan from day one.
• Annual wellness allowance and access to Lumino Health telehealth.