Support Specialist (1:30 p.m. to 10:00 p.m.)

Location: Remote with occasional in-office attendance in Montréal or Quebec, Canada. Monday to Friday, 1:30 p.m. to 10:00 p.m.

Company

hirify.global develops healthcare orchestration, billing, business intelligence, analytics, and insight solutions for healthcare organizations.

What you will do

• Provide prompt, professional first-line technical support through chat and Zendesk.
• Independently manage Level 1 and Level 2 support tickets.
• Troubleshoot technical issues, analyze increasingly complex incidents, and collaborate with internal teams on resolutions.
• Gradually participate in configuration tasks within client environments.
• Guide healthcare organizations and their users in understanding and optimizing product features.
• Support client deployments with technical assistance and guidance.

Requirements

• Relevant experience in technical support or ticket management.
• Strong technical or IT foundations and the ability to learn quickly.
• Clear, structured troubleshooting and diagnosis skills.
• Ability to explain technical concepts to non-technical users and manage priorities in a fast-paced environment.
• Professional communication in both French and English is required.
• Authorization to work in Canada and the ability to attend the Montréal or Quebec office occasionally are required.

Culture & Benefits

• Permanent full-time employment at 37.5 hours per week.
• Structured, collaborative, and fast-evolving work environment.
• Four to six weeks of paid vacation and five paid personal days per year.
• Group RRSP/DPSP plan with employer contributions.
• Group insurance coverage from day one, an annual wellness allowance, and access to a telehealth application.
• Government security clearance and a standard background check are required.