Customer Care Specialist (French Market)

Location: Barcelona, Spain; hybrid schedule with 2 days of home office per week and up to 4 additional fully remote weeks during summer and December.

Company

A restaurant booking and management platform connecting diners with restaurants through discovery, booking, payment, and restaurant operations products.

What you will do

• Answer B2C and B2B customer requests by phone, email, and chat.
• Understand customer needs and provide clear, accurate solutions.
• Handle questions, issues, and complaints with professionalism and empathy.
• Follow up on requests and manage multiple priorities independently.
• Collaborate with other teams when additional support is required.

Requirements

• Based in Barcelona, Spain.
• Native-level French and fluent English.
• Previous experience in a customer support environment.
• Knowledge of CRM tools.
• Excellent written and verbal communication skills.
• Empathy, attention to detail, autonomy, and a solution-oriented approach.

Culture & Benefits

• Permanent employment contract in an international, multicultural environment.
• Competitive fixed salary with bonus and equity.
• Lunch vouchers, health insurance fully covered by the company, and life and disability insurance.
• Lifestyle benefits for physical and leisure activities, family support, and travel.
• Continuous learning programs, parental and caregiver leave, and work-life balance support.
• Team-building events, inclusive culture, and access to the Calm app.