Customer Service Advisors (German)

Location: Remote in Bulgaria; locations listed include Sofia, Plovdiv, Varna, Burgas, Ruse, Pleven, Stara Zagora, and Shumen. Remote working is available after onboarding requirements. Relocation support is available for eligible EU candidates.

Company

hirify.global is recruiting for a leading outsourcing and BPO company providing customer support services.

What you will do

• Provide customer service to German-speaking customers by voice and email.
• Handle enquiries and resolve technical, billing, and product-related issues.
• Manage complaints, collect information, and escalate product safety or regulatory concerns.
• Record customer interactions accurately in relevant systems and follow defined processes.
• Identify suitable sales and cross-sell opportunities during customer interactions.
• Share recurring customer issues and insights to support continuous improvement.

Requirements

• German at C1 level and English at B1 level.
• Strong communication, problem-solving, complaint-handling, and troubleshooting skills.
• Technical understanding and comfort working with customer service systems and processes.
• Strong attention to detail and ability to document customer interactions accurately.
• Ability to work independently and follow established procedures.
• EU citizenship or appropriate eligibility to work in Bulgaria.

Culture & Benefits

• Full-time remote working model after onboarding requirements.
• Base remuneration with performance, sales, and signing bonuses.
• Monthly meal allowance based on days worked.
• Health insurance through Generali and Multisport and/or Coolfit cards.
• Learning platform access and guidance for career development.
• Relocation package may include a monthly accommodation allowance for three months and transportation support by flight, bus, or train.