Senior Customer Operations Manager

Location: On-site in Kenosha, Wisconsin, United States; travel to hirify.global’s North American branches and vendors is required.

Company

hirify.global is a family-owned North American distributor of shipping, industrial, and packaging materials with more than 9,800 employees across 14 locations.

What you will do

• Manage backorder and custom/drop-ship operations with a focus on quality, speed, and accuracy.
• Guide leaders in analyzing department results, identifying trends, and finding improvement opportunities.
• Track and report gross profit, returns, vendor performance, and customer feedback metrics.
• Collaborate with hirify.global teams to improve customer service processes and identify new product opportunities.
• Build vendor relationships and resolve operational issues quickly.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in customer service or product management, including 2 or more years in management.
• Knowledge of order entry, purchase order systems, and Microsoft Office.
• Ability to work on-site in Kenosha, Wisconsin.
• Availability to travel to North American branches and vendors.

Culture & Benefits

• Health insurance coverage and a 401(k) with a 6% employer match starting on the first day.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• On-site café, fitness center, walking paths, and modern facilities.
• Drug-free workplace with pre-employment hair follicle drug screening.