Contact Center Service Specialist (Mandarin Speaking) (Insurance)

Location: Addison, Texas, or Montpelier, Vermont; onsite four days per week on Monday through Thursday. Representatives work an 8-hour shift between 8am and 7pm ET, Monday through Friday. Start date: October 12, 2026.

Hourly pay range: $17–$26 USD.

Company

hirify.global is an insurance company providing life insurance and annuity products, with a cause-driven mission supporting families and communities.

What you will do

• Assist customers across the United States with questions about life and annuity policies.
• Provide accurate information and help resolve important customer issues.
• Deliver a positive customer experience through attentive communication and listening.
• Collaborate with colleagues to achieve service and business results.
• Use computer systems, web searches, Microsoft Office, and mainframes to support customer interactions.
• Apply approved AI tools responsibly while reviewing and validating AI-generated content.

Requirements

• Bilingual Mandarin and English communication skills are required.
• At least two years of professional experience interacting with customers.
• Ability to successfully pass a background check, which may include fingerprinting.
• Strong communication, listening, problem-solving, computer, and math skills.
• Ability to multitask in a fast-paced, collaborative environment.
• Visa sponsorship is not available for this position.

Nice to have

• Associate’s degree or higher.
• Experience with continuous improvement and adapting to change.

Culture & Benefits

• Cause-driven culture centered on doing good, being good, and making good.
• Benefits begin on the first day and can be customized to individual and family needs.
• Benefits may include medical, financial, and other coverage, 401(k) eligibility, vacation, sick time, and parental leave.
• Potential eligibility for discretionary annual incentive programs.
• Opportunities for growth, paid volunteer time, and environmentally sustainable workplaces.