Customer Resource Supervisor

Location: Jerome, Idaho, USA

Company

hirify.global provides recycling, waste, environmental, and sustainability services across North America.

What you will do

• Lead Customer Resource Representatives handling service inquiries, account retention, and customer problem resolution.
• Plan performance management activities, analyze agent and team results, and administer coaching plans.
• Hire, train, coach, and develop representatives in customer service, soft skills, and account management.
• Conduct side-by-side observations and quality assurance reviews to support interaction quality and productivity.
• Resolve escalated customer concerns and coordinate with Sales, Operations, and Accounting.
• Monitor operational trends, analyze customer and performance data, and recommend actions supporting business goals.

Requirements

• High school diploma or G.E.D.
• At least one year of customer service call center experience.
• At least one year of supervisory or lead experience.
• Experience using reporting tools to analyze data and develop action plans.
• Ability to provide bilingual customer service; waste industry knowledge and prior hirify.global experience are qualifications listed for the role.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and an Employee Stock Purchase Plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.