Supervisor, Fraud - BankCard Security

Location: Kansas City, Missouri 64105, United States; hybrid schedule with in-office work 2 days per week

Salary: $55,500–$65,000 annual base salary, plus eligibility for performance-based incentive compensation

Company

hirify.global provides banking and financial services focused on financial safety, business growth, and support for its communities and customers.

What you will do

• Oversee department workflow and communicate decisions, priorities, and relevant information to team members.
• Coach employees, develop training plans, lead development conversations, and provide guidance on projects and daily issues.
• Process approved financial adjustments and monitor accuracy, production goals, and potential financial losses.
• Support the Customer Advocacy Program by researching and resolving customer complaints and escalated calls.
• Maintain and update policies and procedures to support compliance with CFPB and federal regulations.
• Collaborate on process improvements and issue resolution, prepare weekly reports, and support system upgrades, implementations, and business continuity efforts.

Requirements

• Associate’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
• 3+ years of fraud investigative or related experience.
• 1+ year of supervisory experience.
• Strong knowledge of accounting, analytical and organizational skills, confidentiality, decision-making, and customer service.
• Ability to manage multiple projects and deadlines, coach team members, collaborate effectively, and communicate clearly at all company levels.
• Strong proficiency with Microsoft Outlook, Word, Excel, and an understanding of PowerPoint.

Nice to have

• 2+ years of banking experience.

Culture & Benefits

• Monday–Friday schedule from 3:30 PM to 12:00 AM.
• Periodic overnight work and occasional weekend availability may be required for contact center support, upgrades, implementations, and business continuity.
• Health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
• Career development, education assistance, and voluntary supplemental benefits.