Sr. Specialist, Fraud Investigations (Banking)

Location: Remote within the United States; the posting specifically lists Work at Home - Nebraska. Remote training runs for four weeks from October 13, 2026, 8:00 a.m.–5:00 p.m. CST. Occasional travel for in-person meetings may be required.

Salary: $37,454–$59,927 per year. The stated position rate is $22.00/hour.

Company

hirify.global is an independently owned and operated bank focused on supporting customers, employees, and communities.

What you will do

• Communicate with customers affected by fraud and provide reassurance during stressful situations.
• Investigate credit card fraud and disputes, determine claim validity, and identify potential suspects.
• Contact law enforcement and provide relevant investigation information when necessary.
• Research and submit Suspicious Activity Referrals.
• Review merchant responses, manage Visa and Mastercard chargeback lifecycles, and respond accurately.
• Apply Regulation Z, balance customer accounts, investigate collection-related fraud claims, and meet production goals.

Requirements

• High school diploma or GED.
• At least nine months of customer service experience.
• Excellent written and oral communication skills and strong comprehension.
• Basic PC and accounting skills, including the ability to balance accounts and learn internal software.
• Unrestricted United States work authorization is required; future sponsorship is not available.

Nice to have

• Credit card dispute and chargeback experience.
• Familiarity with the credit card or banking industry.

Culture & Benefits

• Remote work with digital collaboration tools and regular communication.
• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time off, health savings account, and disability insurance.
• Growth opportunities and tuition assistance.