Fraud Investigator IV (Fintech)

Location: Pensacola, Florida, United States (Hybrid); Monday–Friday, 8:00 AM–4:30 PM. Office location: 5550 Heritage Oaks Dr., Pensacola, FL.

Salary: $78,400–$100,500 annually

Company

hirify.global provides financial services and member-focused banking products.

What you will do

• Investigate transaction activity, fraud claims, identity theft, synthetic identity fraud, check fraud, and account takeover cases.
• Collect and preserve evidence, research public records, analyze information, and prepare detailed investigation reports.
• Evaluate losses, charge-offs, suspicious activity, red flags, and potential fraud risk, escalating cases as needed.
• Recommend controls such as account freezes, restrictions, alerts, holds, and corrective process changes.
• Monitor case timelines against service-level agreements and regulatory requirements while collaborating with business units and stakeholders.
• Lead training and development for junior-level staff and support fraud detection, prevention, root-cause analysis, and process-improvement projects.

Requirements

• Expert knowledge of federal and state laws, rules, and regulations, including the Bank Secrecy Act, USA PATRIOT Act, and OFAC regulations.
• Extensive experience investigating and resolving fraud and identity theft in transactions and membership applications.
• Advanced investigative interviewing, analytical, research, problem-solving, communication, and decision-making skills.
• Extensive customer or member service experience, preferably in a financial institution or contact center.
• Bachelor’s degree in Business Administration, Criminal Justice, Finance, or a related field, or an equivalent combination of education, training, and experience.
• Regular hybrid work in Pensacola, Florida, United States is required.

Nice to have

• Master’s degree in Business Administration, Criminal Justice, Finance, or a related field.
• Knowledge of cyber fraud tactics, techniques, procedures, and cyber threat evaluation.
• Familiarity with Navy Federal products, services, programs, policies, and procedures.

Culture & Benefits

• Meaningful career experience within an energized, engaged, and committed organization.
• Competitive pay and generous benefits and perks.
• Focus on member experience, operational efficiency, fraud-loss reduction, and financial-risk mitigation.

Hiring process

• An assessment may be required as part of the selection process.
• The role may be filled at a higher or lower grade level based on business needs.