IT Support Engineer

Company

hirify.global provides IT support services and develops employee capabilities through training, mentorship, and professional growth programs.

What you will do

• Provide frontline technical support through phone, email, and ticketing systems within agreed service-level agreements.
• Diagnose and resolve hardware, software, network, Wi-Fi, VPN, printer, and endpoint issues.
• Install, configure, and update operating systems, applications, and hardware.
• Manage user accounts, passwords, permissions, Active Directory, and Group Policy.
• Document troubleshooting solutions, maintain the knowledge base, and monitor systems for potential disruptions.
• Collaborate with IT colleagues, escalate complex incidents, and support upgrades, deployments, and network expansions.

Requirements

• More than 2 years of experience with Microsoft networks, firewall and network configuration, workstation setup, print management, cloud technology, network and endpoint security, TCP/IP, Active Directory, Group Policy, PowerShell, and technical documentation.
• Strong verbal and written communication skills for working with internal and external customers.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently under pressure, meet deadlines, and complete assignments according to established procedures.
• High school diploma or GED required; an associate degree is preferred.

Nice to have

• Experience with ConnectWise.
• CompTIA A+, Network+, or MCSA certification.
• Experience with AWS, Azure, or Google Workspace.
• Knowledge of ITIL practices and IT service management.

Culture & Benefits

• Training, mentorship, and self-promotion paths supporting professional growth.
• Medical, dental, vision, and life insurance.
• 401(k) matching, flexible PTO, and 10 paid holidays.
• Gym, Amazon Prime, and certification reimbursements.
• Paid maternity and paternity leave, volunteer time, and learning and development programs.