Care Technology Operations Facilitator (Care Technology)

Location: Hybrid, with at least 3 days per week in a client office in West London and occasional travel to PA’s London office in Victoria. Some assignments may require up to 5 days per week on a client site.

Company

hirify.global is a global consulting firm combining strategy, innovation, design, science, engineering, and technology expertise to help clients transform across multiple industries.

What you will do

• Administer the day-to-day Argenti care technology service and manage referrals by assessing suitability and potential benefits.
• Support referrers in making accurate, high-quality referrals that are right first time.
• Handle enquiries, queries, and complaints from service users, care managers, professionals, and external agencies by phone and email.
• Maintain accurate and timely records in council care management systems and Argenti operational systems.
• Support care technology transformation, proof-of-concept delivery, continuous improvement, and culture change activities.
• Contribute to contract management, compliance, reporting, and audit requirements.

Requirements

• Experience in health or social care, with a strong understanding of safeguarding, personalisation, vulnerable people, and care technology outcomes.
• Advanced Microsoft Excel skills, including logical functions, lookups, data validation, pivot tables, data analysis, and reporting.
• Strong analytical, communication, problem-solving, leadership, teamwork, adaptability, and resilience skills.
• High attention to detail and the ability to maintain accurate operational records.
• Ability to work flexibly across PA’s care technology contracts and communicate independently with clients.
• Applicants for relevant UK roles must meet security-clearance residency requirements, including British citizenship or at least 5 years of continuous UK residency where applicable.

Culture & Benefits

• Hybrid working with autonomy to manage working time and support work-life balance.
• Private healthcare for employees and families, plus physical, emotional, social, and financial wellbeing support.
• 25 days of annual leave, an additional half day on Christmas Eve, and the option to buy 5 extra days.
• Company pension scheme, annual performance-based bonus, and PA share ownership.
• Tax-efficient benefits, community and charity initiatives, and opportunities for professional growth.

Hiring process

• Submit an online application.
• Recruitment adjustments or accommodations are available on request.