1 день назад
LAR Customer Service Coordinator (Bilingual)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
LAR Customer Service Coordinator (Bilingual) (Travel Insurance): Providing frontline customer support for travelers across Spanish- and English-speaking countries, with an accent on emergency assistance, policy explanation, and accurate case documentation. Focus on coordinating medical treatment, tracking delayed luggage, explaining trip cancellation and interruption benefits, and liaising with Medical, Security, and Compliance teams.
Location: Mexico City, Mexico
Company
provides commercial and personal insurance solutions, including travel insurance plans and assistance services for travelers worldwide.
What you will do
- Handle a variety of incoming customer calls.
- Explain policy benefits, including Trip Cancellation and Trip Interruption coverage.
- Coordinate emergency medical treatment and other assistance arrangements.
- Track delayed luggage and explain the applicable support process.
- Document each case carefully and accurately.
- Liaise with Medical, Security, and Compliance teams to coordinate risk mitigation and customer support.
Requirements
- At least 2 years of customer service experience.
- Fluent Spanish and English in reading, writing, and speaking.
- Basic to intermediate knowledge of Microsoft Word, PowerPoint, and Outlook.
- Effective teamwork, communication, and customer service skills.
- Strong problem-solving orientation and sense of urgency.
- Ability to handle cases requiring a high level of attention, care, and fast, accurate responses.
Culture & Benefits
- Flexible work arrangements.
- Continuous learning and development opportunities.
- Inclusive culture focused on belonging, diversity, and cultural awareness.
- Employee Resource Groups supporting inclusion and employee perspectives.
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