Account Support Team Leader

Location: Hybrid, Alderley Edge, United Kingdom; office-based role

Company

hirify.global provides software supporting public services including emergency response, healthcare, transport, policing, and local authorities.

What you will do

• Directly manage a team of account support executives.
• Manage a customer portfolio and promote additional modules, consultancy, and support renewals through webinars, telephone calls, and email.
• Work with the team manager and other team leads to achieve monthly and annual sales targets.
• Build relationships with stakeholders and customers to identify and increase sales opportunities.
• Maintain accurate CRM records, sales opportunities, and a healthy future pipeline.
• Take responsibility for team opportunities from order through delivery and provide cover for the team manager when required.

Requirements

• Previous sales experience in a target-driven environment.
• Leadership, organisational, communication, and interpersonal skills.
• Experience with Microsoft 365.
• Experience with CRM and SharePoint is advantageous.
• Pre-existing right to work and travel within the United Kingdom; documentary evidence is required.
• Successful offers are subject to vetting and reference checks; a DBS check may be required depending on the role.

Culture & Benefits

• Private medical cover funded for employees, with optional family coverage.
• 25 days of paid holiday with the option to buy or sell days.
• Life assurance cover of four times basic salary, with optional additional cover.
• Group pension plan with employer contributions of up to 8.5%.
• Flexible benefits and free access to more than 15,000 LinkedIn Learning courses.