Mobile Account Manager

Location: Birmingham, United Kingdom; onsite at Three Snowhill

Company

hirify.global is transforming its business from a connectivity provider into a solutions-led organisation focused on digitised customer experiences, cyber, AI, managed services, and fixed and mobile networks.

What you will do

• Manage a portfolio of small and medium-sized business customers as the dedicated mobile account specialist.
• Protect customer relationships through contract renewals, retention activity, and churn-risk reduction.
• Identify and develop upsell, cross-sell, and outbound sales opportunities within existing accounts.
• Use a consultative approach to understand customer needs and recommend suitable mobile solutions.
• Analyse account performance, usage trends, and customer activity to identify commercial risks and opportunities.
• Prepare account plans, negotiate agreements, manage the sales pipeline, and maintain accurate CRM and forecasting records.

Requirements

• Proven experience in business-to-business sales, account management, or customer retention.
• Competent knowledge of the mobile telecommunications market.
• Demonstrable success in defending and growing existing customer accounts, managing contract renewals, re-sign activity, and retention programmes.
• Proven outbound sales and business development capability.
• Ability to work onsite in Birmingham, United Kingdom.

Nice to have

• Experience in telecommunications, connectivity, or wider technology sectors.
• Knowledge of CRM systems and sales pipeline management.
• Experience preparing quotations, proposals, or business cases.
• Experience working with virtual or multidisciplinary sales teams.
• Understanding of the competitive UK mobile market and experience improving customer or commercial processes.

Culture & Benefits

• 50% on-target bonus.
• Online private GP access 24/7 for employees and immediate family.
• Paid carers leave of up to two weeks.
• Equalised maternity, paternity, and adoption leave, including 18 weeks at full pay and eight weeks at half pay.
• Discounts on EE and BT mobile and broadband products.
• Market-leading pension scheme, holiday purchase scheme, and benefits tailored to individual needs.

Hiring process

• Complete a 20–25 minute AI-assisted interview through a chat platform.
• Receive immediate feedback after the AI interview; applications are reviewed by a recruiter before progression to a hiring-manager meeting.