SMB Account Manager (Staffing SaaS)

Location: Remote EMEA - United Kingdom

Company

Cloud-based CRM and operations solutions for the staffing industry, focused on delivering high-quality products and customer experiences.

What you will do

• Manage ongoing relationships with assigned SMB customers after onboarding and support adoption of hirify.global solutions.
• Facilitate customer check-ins, review satisfaction and success, share usage guidance, and respond to questions.
• Resolve customer challenges, manage escalations, document interactions, and follow up on open issues.
• Identify opportunities for additional products, upgrades, and Marketplace partner capabilities.
• Guide customers through contract renewals and negotiate renewal agreements.
• Represent customer feedback internally and report account status to management.

Requirements

• Strong problem-solving, communication, organization, and relationship-building skills.
• Experience selling and a demonstrated passion for customer service and success.
• Ability to manage expectations, handle ambiguity, and work independently.
• Ability to manage a large portfolio of accounts and prioritize work efficiently.
• Comfort working in a fast-paced, changing environment and learning new technologies quickly.

Culture & Benefits

• Culture built around Ownership, Energy, Speed & Agility, Service, and Being Human.
• Group critical illness, income protection, life assurance, pension, vision, and employee assistance benefits.
• Private medical coverage and a ride-to-work scheme available from day one.
• Unlimited vacation, quarterly paid volunteer days, and an employee referral program.
• Career development opportunities within the organization.