Personal Lines Customer Service Representative (Insurance)

Location: Meridian, Idaho, USA; onsite

Company

Brown & Brown provides insurance services and supports personal lines clients through customer service and policy administration.

What you will do

• Handle high-volume phone requests for quotes, coverage changes, new policies, and client questions.
• Determine coverage acceptability and placement, complete applications and endorsements, and collect premiums when applicable.
• Complete binders, policy and endorsement requests within 24 hours of the quote date.
• Process certificates of insurance, auto ID cards, terminations, cancellations, and policy changes.
• Support account production, client retention, referrals, administrative activities, and confidential document processing.
• Provide training and support to new team members.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least 6 months of property and casualty insurance experience.
• P&C license preferred, or ability to obtain one within 90 days.
• Knowledge of Microsoft Office 365, including Outlook, Excel, and OneNote.
• Strong oral and written communication, customer service, interpersonal, critical-thinking, and problem-solving skills.
• Ability to work onsite in Meridian, Idaho, USA.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused performance.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.