Assistant Account Manager - Commercial Lines

Location: Duluth, Georgia, United States; hybrid schedule with three days per week in the office

Company

Established in 2007, the insurance brokerage has more than 3,000 employees and over 60 offices across the United States, supporting regional and global client needs.

What you will do

• Act as a client advocate and maintain positive relationships with clients and colleagues.
• Respond to client inquiries by phone, mail, and email, aiming to resolve requests during the first interaction.
• Process certificates, policy change requests, auto ID cards, cancellation notices, binders, invoices, and renewal documentation.
• Prepare and maintain account materials, including Acord applications, policy checklists, loss summaries, process audits, and portal documents.
• Obtain loss runs, premium finance quotes, and MVRs; run M&S reports and online ratings for small businesses.
• Build insurance knowledge through training and education.

Requirements

• High school diploma or GED required; college degree preferred.
• P&C insurance license or related work experience preferred; an unlicensed hire must obtain the license within 90 days.
• Working knowledge of computers and software such as Microsoft Office and Outlook.
• Excellent written, verbal, listening, organizational, analytical, mathematical, and reasoning skills.
• Ability to multitask, prioritize projects, meet deadlines, maintain attention to detail, and respond with urgency.
• Ability to work reliably within a team and keep information confidential.

Culture & Benefits

• Collaborative work culture focused on teamwork, inclusion, trust, ownership, and results.
• Paid time off, 12 paid holidays, early-close days, and parental and other leave options.
• Mentorship, tuition reimbursement, leadership development, and internal and external training.
• Medical, dental, vision, wellness, employee assistance, and 401(k) matching benefits.
• Additional benefits include pet insurance, identity theft protection, legal and family planning support, employee recognition, and referral programs.