Supply Chain Customer Service Expert Auto

Location: Sofia, Bulgaria; onsite, full-time

Gross annual salary: €17,548.00–€24,127.40

Company

hirify.global operates across functions, countries, and cultures in a collaborative manufacturing environment focused on continuous improvement.

What you will do

• Serve as the main customer contact for delivery and order status across an assigned portfolio.
• Provide guidance on inventory, production lead times, delivery schedules, and transportation options.
• Review customer demand and deviations, identify delivery risks, and issue proactive internal and external notifications.
• Resolve delivery-related customer concerns, claims, portal cases, and short-payment root-cause investigations.
• Enter orders manually with accuracy and within required timelines.
• Coordinate with planning, logistics, and customers to execute shipments and determine shipping methods.

Requirements

• University degree or equivalent relevant work experience.
• Previous experience in customer service, supply chain, order management, logistics, planning, or a related customer-facing operational role.
• Experience with ERP systems such as SAP, Oracle, or similar business systems.
• Strong analytical, problem-solving, communication, organization, planning, and time-management skills.
• Strong proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Fluency in English, written and spoken.

Nice to have

• Experience managing customer expectations and delivery-related issues.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks and adapt to changing customer requirements and business priorities.

Culture & Benefits

• Collaboration across functions, countries, and cultures.
• Respectful environment with open communication and opportunities to gain new perspectives.
• Starting salary determined using objective, gender-neutral criteria such as skills, experience, and qualifications.
• Salary history is not requested during the application process.