Engineer III, Customer Quality (Manufacturing)

Location: Oak Brook, Illinois, United States

Salary: $76,600–$123,775 per year, plus benefits, 401(k) contribution, and eligibility for a short-term incentive plan.

Company

hirify.global Group develops intelligent access solutions powered by myQ technology, including LiftMaster and hirify.global products used by homeowners, businesses, and communities worldwide.

What you will do

• Champion the customer voice across internal functions and engage customers and partners to turn feedback into metrics and actions.
• Own the customer feedback management process and coordinate timely resolution of critical customer issues.
• Lead root cause analysis, 8D problem solving, and rapid corrective action implementation.
• Use analytics to identify customer experience improvements and support data-informed initiatives.
• Support new product launches from a customer quality perspective, including PPAP and customer approval activities.
• Collaborate with product specialists, development and test teams, and project managers to prioritize and implement changes.

Requirements

• Bachelor’s degree in engineering or a related field.
• 5+ years of experience in quality, manufacturing, customer support, software, or engineering.
• Experience with electromechanical products containing hardware and software components, manufacturing operations, and customer feedback tools.
• Strong customer communication, interpersonal, analytical, and problem-solving skills, including experience with the 8D methodology.
• Working knowledge of Lean Manufacturing, DFM, Kaizen, Value Stream Mapping, Voice of the Customer, Total Cost of Ownership, and Statistical Process Control.
• Ability to work in a matrixed, cross-functional environment and travel 15% domestically and internationally.

Nice to have

• Quality engineering certification such as CQE or Six Sigma Green Belt or Black Belt.

Culture & Benefits

• Comprehensive benefits package and 401(k) contribution, subject to eligibility requirements.
• Eligibility for participation in a short-term incentive plan.
• Equal opportunity workplace committed to an inclusive environment.
• Health and safety compliance is expected across the organization.