Manager, Commercial & Operational Strategy

Location: Kuala Lumpur, Malaysia

Company

A global local-delivery platform operating across approximately 65 countries as part of a publicly listed delivery technology group headquartered in Berlin.

What you will do

• Build regional frameworks for partner segmentation, portfolio balancing, commercial coverage, and feature rollouts.
• Develop strategies and pilots that shift operations from manual or agent-assisted processes to scalable digital self-service solutions.
• Manage target-setting cycles and translate financial priorities into team and individual KPIs across local markets.
• Design, simulate, and govern sales incentive programs and self-booking targets.
• Analyze performance bottlenecks and funnel drop-offs, turning complex data into commercial decisions.
• Standardize cross-market workflows, lead key deliverables, and align Product, Central Strategy, Finance, and Local Commercial teams.

Requirements

• 4–5+ years of experience in commercial strategy, revenue or sales operations, strategic operations, product management, FP&A, or business analytics.
• Experience in technology, marketplace, or e-commerce environments.
• Proven ability to influence cross-functional and regional teams without direct authority.
• Strong problem-solving skills with complex datasets, scenario modeling, and performance benchmarking.
• Advanced Excel or Google Sheets skills; SQL, BI tools, or Salesforce experience is preferred.
• Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or a related quantitative field, or equivalent practical experience.

Culture & Benefits

• Work with regional and country teams across a multi-market delivery ecosystem.
• Collaborate with Product, Strategy, Finance, and Commercial functions.
• Contribute to data-led decision-making and scalable operational processes.
• Support marketplace products and vendor self-service solutions across 16 markets.