System Support Specialist (PrinterLogic)

Location: Onsite five days per week at Mike Monroney Aeronautical Center, Oklahoma City, Oklahoma, USA

Salary: $67,000–$75,000 per year

Company

Federal IT contractor delivering information technology and network solutions for government customers since 1985.

What you will do

• Provide day-to-day operational support for PrinterLogic print management services.
• Intake, triage, track, document, and close print-related incidents and service requests in government ticketing tools.
• Monitor support queues, route and escalate issues, and drive timely resolution according to standard procedures.
• Support PrinterLogic administration, including printer objects, queues, profiles, and standard configurations.
• Coordinate with service providers and stakeholders to troubleshoot issues affecting end-user printing.
• Maintain audit-ready records, prepare operational reports, support rollouts and changes, and recommend process improvements.

Requirements

• U.S. citizenship is required.
• Must be able to obtain and maintain a Public Trust clearance.
• Must work onsite five days per week at Mike Monroney Aeronautical Center in Oklahoma.
• Bachelor’s degree in an IT-related field.
• At least seven years of relevant experience in enterprise IT operations, service desk and ticketing workflows, endpoint or print services, or similar operations support.

Nice to have

• Relevant industry certifications.
• Experience supporting federal government or DoD customers.

Culture & Benefits

• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, and paid holidays.
• Employer-paid life and disability insurance.
• Professional development, education benefits, and health and wellness programs.
• Supportive environment with a focus on collaboration, career growth, and veteran hiring.