Bilingual Spanish POS Support Technician

Location: Paragould, Arkansas, USA; onsite, full-time

Company

Teleflora provides marketing, education, and technology services to a network of florists and is part of The Wonderful Company.

What you will do

• Assist and troubleshoot florists using application software, PC operating systems, utility programs, and basic hardware through phone, email, and chat.
• Identify and resolve customer issues while explaining application features and functionality.
• Instruct customers on installing and operating hardware and software, including POS systems.
• Log calls, prepare reports, maintain communication across multiple platforms, and meet departmental resolution and production standards.
• Escalate calls as needed and provide feedback to management, quality assurance, and development teams.
• Travel occasionally as training progresses to support POS installations.

Requirements

• Fluent English and Spanish required.
• Experience with personal computers, operating systems, utility programs, and commands.
• Basic knowledge of PC hardware platforms, operating systems, and business applications.
• High school diploma or equivalent.
• Strong active listening, troubleshooting, problem-solving, time-management, organizational, and customer-service skills.
• Ability to work onsite in Paragould, Arkansas.

Nice to have

• Customer service experience.
• College-level MIS, networking, or accounting coursework.
• Two to four years of equivalent work experience.

Culture & Benefits

• Medical, vision, and dental coverage, plus a 401(k) with match eligibility.
• 24/7 online physician consultations, virtual mental health resources, life coaching, and fitness reimbursements.
• Employee community groups, mentorship, leadership training, webinars, and eLearning resources.
• Career advancement and internal mobility opportunities across the company’s brands and business units.
• Opportunities to participate in continuous improvement and community service programs.