Bilingual Spanish POS Support Technician (POS)

Location: Oklahoma City, Oklahoma, USA; onsite

Company

hirify.global provides marketing, education, and technology services to a network of more than 10,000 member florists and is part of The Wonderful Company.

What you will do

• Troubleshoot application software, PC operating systems, and basic hardware for hirify.global florists by phone, email, and chat.
• Identify and resolve customer issues, explain application features, and instruct users on installing and operating hardware and software.
• Log calls in the problem-tracking system and meet department standards for resolution quality and productivity.
• Escalate calls when needed and provide feedback to management, quality assurance, and development.
• Prepare reports, maintain communication across multiple platforms, and complete required operational tasks.
• Support POS installations through occasional travel as training progresses.

Requirements

• Entry-level experience with personal computers, operating systems, utility programs, and commands.
• Basic knowledge of PC hardware platforms, operating systems, and business applications.
• Fluent English and Spanish are required.
• High school diploma or equivalent.
• Strong active listening, troubleshooting, problem-solving, time management, and organizational skills.
• Ability to work independently and provide effective customer service.

Nice to have

• Customer service experience.
• College-level MIS, networking, or accounting coursework, or 2–4 years of equivalent work experience.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k) with match eligibility.
• 24/7 online physician consultations and virtual mental health resources.
• Fitness reimbursements, wellness rewards, employee community groups, and life coaching.
• Learning and development resources, leadership training, and a company-wide mentorship program.
• Career advancement and internal mobility opportunities across the family of brands.