Product Support Specialist (Remote, Bilingual English/Spanish)

Location: Remote from the United States; EST shift from 10 a.m. to 6 p.m. or 11 a.m. to 7 p.m.; travel within the US is required up to twice per year for in-person meetings.

Salary: $54,500–$60,500 per year, plus a $3,000 bilingual differential.

Company

hirify.global develops speech-generating devices, software, and services that support communication for people with aphasia and other speech and language impairments.

What you will do

• Provide timely support to internal and external users by phone, email, chat, and scheduled appointments.
• Build expert knowledge of speech-generating devices, apps, accessories, and services.
• Investigate and report software defects to Engineering and participate in pre-launch product testing.
• Maintain the external knowledge base and facilitate device repairs.
• Develop creative technical solutions for users with unique communication needs.
• Collaborate with Sales, Marketing, Project Management, and Engineering to resolve issues and deliver a strong user experience.

Requirements

• Proficiency in both English and Spanish, with strong written and verbal communication skills.
• 3–5 years of experience supporting end users in a technical support role or related field.
• Competency with Android, iOS, Mac, and Windows operating systems.
• Experience with mobile device settings, remote access, accessibility tools, and wireless network troubleshooting.
• Bachelor's degree or an equivalent combination of education and experience.
• Authorization to work in the United States is required; the organization participates in E-Verify.

Nice to have

• Experience in healthcare or software.
• Proficiency with TeamViewer, HubSpot CRM, Slack, Microsoft Suite, or equivalent products.

Culture & Benefits

• Remote work from a home office with reliable and secure internet access.
• Mission-driven work focused on improving communication and quality of life.
• Comprehensive benefits package and commitment to an inclusive, supportive workplace.
• Reasonable accommodations are available for qualified individuals with disabilities.