Intake Specialist (800144)

Location: Providence, Rhode Island, USA; onsite

Company

hirify.global provides workforce development services that help job seekers and career changers prepare for and advance in sustainable, high-growth, high-demand industries.

What you will do

• Open and maintain customer program files, records, documentation, and action histories.
• Meet with customers, complete applications and enrollment forms, verify eligibility, and certify applicants according to government program requirements.
• Schedule appointments, follow up on no-shows, answer inquiries, and explain program objectives, services, and requirements.
• Enter, edit, retrieve, and reconcile database information to ensure accurate records and reporting.
• Support orientations, workshops, meetings, trainings, and community events, including occasional evenings and weekends.
• Coordinate referrals and social service activities with community resources and communicate enrollment status to referral sources.

Requirements

• High school diploma or GED.
• Prior customer contact or customer service experience.
• Spanish proficiency is required.
• Computer proficiency and accurate data-entry skills.
• Strong organization, time management, interpersonal, and communication skills.
• Ability to work with difficult customers, meet deadlines, conduct workshops or orientations, and maintain compliance with government regulations.

Culture & Benefits

• Learning opportunities and networking programs.
• Work focused on creating lasting impact in the lives of job seekers and career changers.
• Inclusive workplace committed to diversity, fairness, and respect.
• Equal opportunity employment environment.