2 дня назад
Client Services Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Services Manager (Workforce Services): Supervising and developing client services staff while overseeing program quality, compliance, reporting, and service coordination with an accent on workforce development operations and regulatory accountability. Focus on resolving escalated client concerns, leading audits and corrective actions, improving service delivery, and supporting eligible families through coordinated child care referrals.
Location: Wichita Falls, TX, USA; full-time, onsite role.
Company
Workforce Solutions provides workforce development services through career centers, community sites, and partner locations, helping job seekers and career changers advance in sustainable, high-growth industries.
What you will do
- Supervise, coach, hire, onboard, train, and develop Client Services staff.
- Oversee quality assurance, compliance, documentation, and adherence to regulatory, agency, and funding requirements.
- Collaborate with leadership and community partners to maintain program quality, operational effectiveness, fiscal accountability, and strong outcomes.
- Resolve escalated client concerns and coordinate services with external agencies to support client needs.
- Lead monitoring, audits, documentation reviews, corrective action plans, and quality assessments.
- Prepare operational, compliance, performance, and monitoring reports; identify improvements and implement best practices.
Requirements
- Related bachelor's degree from an accredited college or university, or equivalent experience.
- Supervisory-level experience organizing, planning, and developing program operations.
- Demonstrated customer service skills.
- Strong leadership, interpersonal, and human resource management skills.
- Ability to manage accurate records, multiple priorities, and deadline-driven compliance activities.
Culture & Benefits
- Extensive learning opportunities and networking programs.
- Opportunity to support workforce advancement and make an impact on clients' lives.
- Inclusive workplace committed to diversity, fairness, and respect.
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