Knowledge Management and Technical Communication Specialist (Hybrid) (AI)

Location: Hybrid role in Bethlehem, United States; candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Salary: $59,110–$88,660 per year, plus potential incentive compensation.

Company

hirify.global provides insurance and related financial products and supports employee well-being through professional development, inclusive benefits, and community-focused initiatives.

What you will do

• Create, maintain, and improve SOPs, knowledge articles, procedures, and operational learning assets.
• Translate complex operational, technical, and regulatory information into clear, user-focused documentation.
• Build scalable knowledge repositories with defined ownership, governance practices, review cycles, and quality standards.
• Use approved generative AI tools, including Microsoft Copilot, to streamline documentation, analysis, automation, and quality assurance.
• Partner with operational leaders, subject matter experts, project teams, technology partners, and frontline colleagues on business and process changes.
• Design performance support materials and provide targeted learning or small-scale training when documentation alone is insufficient.

Requirements

• Bachelor’s degree preferred, or equivalent professional experience in technical writing, communications, business, education, knowledge management, information science, organizational effectiveness, or a related field.
• At least 3 years of experience in technical writing, process documentation, knowledge management, business analysis, instructional design, or a related discipline.
• Exceptional written communication skills and the ability to simplify complex information.
• Experience documenting business processes, procedures, workflows, or operational requirements.
• Strong stakeholder management, collaboration, analytical, organizational, and prioritization skills.
• Proficiency with Microsoft 365, Microsoft Copilot, ChatGPT Enterprise or similar generative AI tools, SharePoint, Teams, and document management platforms.

Nice to have

• Experience supporting operations and service organizations.
• Knowledge of individual, disability, or life insurance, annuities, or related financial products.
• Experience implementing or administering knowledge management platforms.

Culture & Benefits

• Skill-building, leadership development, and philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.
• Benefits apply to eligible full-time employees.
• Guardian may use AI tools for preliminary application screening, with an option to opt out and request an alternative process.