Technical Writer (AI/SaaS)

Location: United States; fully remote

Salary: $67,000–$70,500 per year

Company

Neon One creates nonprofit software that helps small and mid-sized organizations connect with people, build trust, and strengthen their communities.

What you will do

• Draft, edit, and publish support articles, release notes, and user guides for the Neon One software platform.
• Collaborate with Instructional Designers to create courses and learning paths for the Neon One Academy.
• Translate complex software mechanics, APIs, and workflows into clear, actionable guidance for nonprofit professionals.
• Structure documentation with clear hierarchies, semantic headers, structured data, and modular content optimized for RAG and AI search systems.
• Align documentation with video scripts, interactive guides, and visual learning materials.
• Audit, update, and maintain existing support and Academy content as the platform evolves.

Requirements

• 3+ years of experience in technical writing, product documentation, or technical content creation in a B2B SaaS environment.
• Experience using generative AI, writing, and editing tools to improve productivity and automate routine work.
• Understanding of how NLP and LLM retrieval systems parse text, with the ability to create structured, machine-readable documentation.
• Experience working with Instructional Designers, Learning & Development, or Training teams on structured curricula.
• Ability to collaborate with Product Managers, Support Engineers, and UX Designers to gather technical information and simplify it for end users.
• Experience with knowledge base platforms such as Zendesk, Salesforce Knowledge, or Intercom, and with LMS tools.

Nice to have

• Background in or familiarity with the nonprofit technology ecosystem.
• Excellent written and verbal communication skills and an interest in helping non-technical users navigate technology.

Culture & Benefits

• Fully remote work environment.
• Customer-first culture centered on empathy, innovation, and measurable impact.
• Mission focused on supporting organizations making a difference.
• Collaborative environment that encourages ownership, continuous growth, and new ideas.
• AI tools are used to support the recruitment process, while rejection decisions are made by humans.