Technical Support Advisor (Telematics)

Location: Crewe, England, United Kingdom; onsite Monday–Friday, 8:30am–5:00pm

Salary: From £26,000 per year

Company

hirify.global provides fleet and connectivity solutions, including fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

What you will do

• Triage and resolve customer technical queries across software and hardware products.
• Manage CRM tickets and keep customers informed by phone or email throughout resolution.
• Perform detailed account checks and provide accurate feedback to clients and internal departments.
• Build effective relationships with customer service, installations, onboarding, and complaints teams.
• Identify recurring issues, escalate unusual occurrences, and support phone-line coverage during peak periods.
• Generate leads and referrals for hirify.global products and services in customer interactions.

Requirements

• Strong communication skills with external and internal contacts.
• High attention to detail and strong organisational skills.
• Problem-solving mentality and the ability to work independently.
• Good understanding of Microsoft Office.
• Ability to work onsite in the Crewe office during regular Monday–Friday hours.

Culture & Benefits

• Opportunity to develop and progress a career in multiple directions.
• 25 days of holiday plus bank holidays, pension, and life assurance.
• Employee fuel card, electric vehicle, cycle-to-work, and payroll-giving schemes.
• Employee assistance, wellness, and healthcare support.
• Purpose-built Crewe office with free daily breakfast and onsite facilities.
• Inclusive workplace supported by diversity, equality, and inclusion networks and policies.

Hiring process

• Apply online through the company’s recruitment process.
• Contact the talent team for additional information before applying.