Fleet Service Advisor (Automotive)

Location: Bolton, Lancashire, United Kingdom; on-site 5 days per week

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Answer inbound calls to the Customer Service Centre within KPI targets and provide timely updates to customers.
• Prioritize workflows to meet productivity, quality, delivery, KPI, and SLA requirements.
• Coordinate suppliers and internal teams to optimize work allocation and resolve service requests.
• Manage warranty items, broken-down vehicle movements, replacement vehicles, and vehicle placement while maintaining cost controls.
• Follow up with suppliers on job completion and keep vehicle-off-road cases within target timeframes.
• Record job statuses and call details accurately in the system while supporting the service centre management team.

Requirements

• Minimum GCSE level or equivalent.
• Previous experience in a customer-oriented service environment, preferably automotive.
• Experience working in a customer service centre.
• Strong verbal and written communication, computer literacy, attention to detail, and problem-solving skills.
• Ability to work independently and as part of a team, make timely decisions, and remain flexible and self-motivated.
• Knowledge of vehicle parts is advantageous; familiarity with Kerridge or R2C is preferred.

Nice to have

• Customer service-related qualification.
• Knowledge of vehicle parts.
• Experience with Kerridge or R2C.

Culture & Benefits

• 12:00 p.m. to 12:00 a.m. shift pattern on a 4-on, 4-off schedule.
• Competitive compensation and comprehensive benefits and programs.
• Equal opportunity employment environment.