Customer Experience Specialist (Automotive)

Location: On-site at the Brighton office, United Kingdom

Salary: Starting at £25.5K per year

Company

hirify.global is a technology-led online car-selling platform connecting private sellers with more than 8,000 dealers across the UK.

What you will do

• Support customers after vehicle sales by handling enquiries, transportation issues, and cancellations.
• Lead post-auction negotiations with car sellers and help secure fair deals.
• Collaborate with internal teams to coordinate smooth outcomes for sellers and dealers.
• Build trust with customers through phone, email, and chat interactions.
• Use initiative and problem-solving skills to resolve challenges and improve the customer journey.
• Maintain accurate customer and case data in CRM systems.

Requirements

• Enjoy helping people and building rapport with customers.
• Communicate naturally and clearly by phone, email, and chat.
• Demonstrate attention to detail and pride in the quality of work.
• Learn new systems quickly and solve problems effectively.
• Work collaboratively with colleagues and internal teams.
• Be able to work on-site at the Brighton office.

Culture & Benefits

• Work in a customer-focused, technology-led environment using AI-powered tools.
• Receive 25 days of holiday, private medical insurance through BUPA, life assurance, and a pension scheme with a 5% company contribution.
• Access equity participation, enhanced family leave, and a 24/7 Employee Assistance Programme.
• Benefit from a sea-front office, bi-weekly massages, free snacks, and one paid volunteering day per year.
• Additional schemes include EV leasing, cycle to work, and nursery salary sacrifice.

Hiring process

• Complete a 30-minute initial call to discuss experience and learn about hirify.global.
• Receive team matching based on background and preferences.
• Attend a 60-minute final interview with a skills-based assessment, potentially including role-play.