Senior Consumer Relations Specialist

Location: Jeffersonville, Indiana, United States; primarily in the office

Company

hirify.global provides commercial and personal insurance solutions, including property and casualty coverage, and warranty claim services.

What you will do

• Review complaint facts and claims details to determine appropriate resolutions.
• Handle inbound customer service and escalation calls from customers and clients.
• Review and approve or deny repairs, determine repair-versus-replace solutions, and process payments within assigned claims authority.
• Process replacement claims and respond to back-orders accurately and promptly.
• Act as a liaison between customers, clients, and vendors while negotiating claim resolutions.
• Support, coach, and assist team members with accurate claim resolutions.

Requirements

• Previous customer service and/or phone experience.
• Proficiency with PCs, especially Microsoft Word, Outlook, and Excel.
• Effective written and verbal communication, strong interpersonal skills, and the ability to work with different personalities.
• Ability to remain calm and professional when handling frustrated customers and escalated claims.
• Strong organization, multitasking, deadline management, and negotiation skills.
• Ability to work independently and as part of a team.

Culture & Benefits

• Primarily office-based work designed to support in-person collaboration.
• Comprehensive benefits supporting health, wellbeing, and financial security.
• Professional development through continuous learning and development opportunities.
• Inclusive workplace culture supported by cultural awareness activities and Employee Resource Groups.