Field Service Engineer (Robotics)

Location: Pittsburgh, PA, United States; onsite five days a week. Travel to customer and field sites is required, including short-notice deployment, maintenance, escalation, and recovery support.

Salary: $60,000–$80,000 per year, with potential equity awards and an annual performance-based bonus.

Company

hirify.global Robotics develops and deploys robotic systems for direct-to-customer food production.

What you will do

• Provide onsite support for prototypes, pilots, deployments, and scaled operations, including installation, maintenance, repair, recovery, and equipment removal.
• Troubleshoot mechanical, electrical, and system-level issues using fabrication, soldering, cable repair, component replacement, and system checkout.
• Partner with triage, engineering, software, operations, and product teams to resolve field escalations and restore systems to operation.
• Create and maintain service procedures, installation instructions, maintenance manuals, repair sequences, and field checkout documentation.
• Provide structured field feedback to improve system reliability, serviceability, and deployment quality.
• Develop repeatable service processes for internal technicians, remote staff, and third-party service contractors.

Requirements

• Bachelor’s degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience.
• Practical experience troubleshooting and repairing complex electromechanical systems.
• Ability to read mechanical drawings, electrical schematics, wiring diagrams, service procedures, and system documentation.
• Strong hands-on skills with standard tools, basic fabrication, cable repair, component replacement, and system testing.
• Ability to communicate clearly, document field issues, coordinate with remote teams, lift up to 60 pounds, and work on your feet for extended periods.

Nice to have

• Hands-on manufacturing experience and/or electronics soldering experience.
• Basic CAD experience, preferably with SolidWorks.

Culture & Benefits

• Collaborative environment with support and guidance from experienced colleagues and managers.
• Medical, dental, and vision insurance, including HSA options.
• Company-paid life and disability insurance, plus optional supplemental insurance plans.
• 401(k), healthcare, dependent-care, and commuter flexible spending accounts.
• Discretionary vacation days, eight paid holidays, paid sick time, bereavement leave, and paid parental leave.