Senior Service Technician II (Robotics)

Location: Onsite at the Salem, Oregon office; all roles are U.S.-based

Salary: $60,000–$78,000 USD annually

Company

hirify.global develops and commercially deploys humanoid robots for warehouses, manufacturing facilities, and distribution centers.

What you will do

• Troubleshoot and repair humanoid robots and their peripherals.
• Support service operations and compliance with customer Service Level Agreements.
• Perform root cause analyses and support cross-functional improvement projects.
• Gather service and product-quality metrics and improve repair and refurbishment processes.
• Create and maintain training materials, work instructions, and standard operating procedures.
• Coordinate with operations, engineering, and production on maintenance schedules, parts consumption, repair tracking, testing, and performance management.

Requirements

• High school diploma or GED; a two-year technical degree or military equivalent is preferred.
• 3–5 years of experience troubleshooting and repairing electromechanical systems; mechatronics experience is preferred.
• Strong mechanical aptitude, hand and power tool skills, and the ability to interpret technical documents.
• Clear written and verbal communication, analytical skills, and the ability to work independently and collaboratively in a factory environment.
• Strong computer skills, including Google Sheets/Docs and/or Microsoft Excel/Word, with the ability to learn new software applications.
• Current authorization to work in the United States is required; the role is onsite and may require overtime on weekdays and occasional weekends.

Nice to have

• Technical associate degree or equivalent military training.
• Technical assembly or repair experience with autonomous robotic systems.
• Experience with MES, ERP systems, VKS, Infor, Jira, or Confluence.
• Experience with project improvement methodologies, Google Suite, Linux, or high-volume factory manufacturing.

Culture & Benefits

• Full-time employment with a 6% 401(k) company match and stock options.
• Company-paid medical, dental, vision, and short- and long-term disability insurance from the first day.
• Paid parental leave, employee assistance support, and paid time off or vacation and sick leave depending on classification.
• Professional development and tuition reimbursement programs.
• Relocation assistance, catered lunches, snacks, and an annual discretionary bonus for eligible roles.