Customer Service Agent, Cargo Signal (Logistics)

Location: 5a Avenida 5-55 Zona 14, Guatemala City, Guatemala. Full-time onsite role with a Monday–Friday schedule; start time is between 06:00 and 07:30, and end time is between 15:00 and 16:30. Weekend, holiday, and evening work may be required as part of the 24/7/365 operation.

Company

hirify.global is a Fortune 500 global logistics company headquartered in Seattle, operating a worldwide network of more than 250 locations.

What you will do

• Manage customer communication by email, phone, and chat, providing shipment information, service details, and basic troubleshooting.
• Resolve customer issues within established guidelines and escalate complex problems when necessary.
• Enter, update, verify, and maintain accurate customer, order, shipment, and interaction data in Cargo Signal systems.
• Track and trace shipments using internal and external applications, maps, GPS trackers, and communication with service providers.
• Monitor shipments, respond to emergency alarms and exceptions, and follow standard operating procedures and customer requirements.
• Build customer relationships, report feedback and dissatisfaction indicators, and collaborate with the global 24/7 Cargo Signal Command Center team.

Requirements

• High-level English fluency in written and spoken communication is required.
• Excellent typing skills and the ability to enter data quickly and accurately with strong attention to detail.
• Strong written and verbal communication, customer service, problem-solving, and organizational skills.
• Ability to prioritize tasks and manage a high volume of emails and data entry.
• Technical proficiency with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
• Ability to maintain confidentiality and comply with company policies and procedures.

Nice to have

• Experience in logistics, including air, ocean, trucking, distribution, or risk management.
• Reliable and punctual attendance history.
• Additional language skills.
• Ability to identify root causes when information is incomplete and maintain a sense of urgency and quality.

Culture & Benefits

• Work in a local team integrated with logistics experts across North America, Europe, and Asia.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Customer-focused environment emphasizing integrity, excellence, curiosity, pride, and accountability.