Technical Customer Support Representative (Telematics)

Location: De Pere, Wisconsin, United States; full-time onsite role

Company

hirify.global Telematics provides vehicle tracking and telematics products and support solutions for individual customers, businesses, and commercial fleets.

What you will do

• Provide technical assistance by phone, email, and chat.
• Troubleshoot and diagnose hardware and software issues involving GPS tracking devices and telematics platforms.
• Document customer issues, replication steps, and resolutions in the support ticketing system.
• Manage support queues and prioritize critical fleet issues to minimize client downtime.
• Collaborate with engineering and product teams to escalate issues and provide product feedback.
• Explain technical issues clearly and maintain customer trust during service disruptions.

Requirements

• Prior experience in technical support, an IT helpdesk, or a telematics environment.
• Foundational understanding of how software interfaces with hardware.
• Experience with service desk platforms such as Zendesk, Salesforce Service Cloud, or Jira.
• Strong analytical, diagnostic, multitasking, verbal, and written communication skills.
• Ability to remain calm, empathetic, patient, and detail-oriented while handling multiple tickets and live chats.

Nice to have

• Fluency in Spanish and English.

Culture & Benefits

• Friendly, inclusive, agile, and innovative working environment.
• Focus on continuous improvement and employee contribution.
• Medical, dental, and vision insurance.
• 401(k), paid holidays, and paid time off.
• Health and wellbeing support, retail discounts, and voluntary disability plans.