Service Desk Technician

Location: Onsite in the Tempe, Arizona area, United States; supports local employees and remote users across North America.

Company

hirify.global provides data integrity software, data enrichment products, and strategic services for more than 12,000 global organizations.

What you will do

• Troubleshoot hardware, software, Windows, Microsoft 365, account access, printers, peripherals, and connectivity issues.
• Provide support through phone, email, chat, walk-up, and ticket-based interactions.
• Review, triage, update, route, and assign support tickets according to priority and impact.
• Create process documentation, troubleshooting guides, and knowledge base articles.
• Support device deployment, onboarding, equipment provisioning, inventory, shipping, receiving, and asset tracking.
• Support conference room technology, workstation setups, office technology, and service desk operations.

Requirements

• 2+ years of experience in service desk, help desk, IT support, desktop support, or a related technical support role.
• 2+ years supporting Windows operating systems, Microsoft 365 applications, hardware, software, and user account administration.
• Experience with Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, hardware and software troubleshooting, and remote support tools.
• Knowledge of printer, laptop, desktop, peripheral, Mac, and iOS support.
• Strong customer service, communication, documentation, prioritization, and problem-solving skills.
• Ability to participate in an on-call rotation and safely move and install IT equipment weighing 25–50 pounds.

Nice to have

• Experience with Microsoft Intune, Autopilot, modern device management, Entra ID group administration, and identity troubleshooting.
• Knowledge of TCP/IP, DNS, DHCP, VPN, wireless connectivity, conference room technology, and audiovisual equipment.
• Experience with IT asset management, equipment deployment, ITSM platforms, macOS, PowerShell, or scripting tools.
• Experience supporting hybrid workforces and remote users across multiple locations.

Culture & Benefits

• Onsite role with no travel required.
• Participation in an on-call rotation may be required.
• Career development, learning, and community-building opportunities.
• Use of Microsoft Copilot, ChatGPT, or similar AI tools to improve productivity, documentation, troubleshooting, and support workflows.
• Responsible AI usage, data privacy, and security best practices are expected.